Frequently Asked Questions

Pkgbiz.com accepts the following types of payment: American Express, Discover, Mastercard, Visa Please contact sales@pkgbiz.com for more information.

Corporate Headquarters

Where is PkgBiz.com corporate headquarters?

  • 2300 Galvin Dr
  • Elgin, IL 60124
  • Phone: 800-940-0148
  • Map

Location of Distribution Centers

Where does PkgBiz.com SHIP FROM? We have 5 facilities:
Atlanta, GA Distribution Center
  • 2160 Anvil Block Rd -Suite 100
  • Forest Park, GA 30297
  • Phone: 800-940-0148
  • Map (click here)
Chicago, IL Distribution Center
  • 1717 Gifford Road
  • Elgin, IL 60120
  • Phone: 800-940-0148
  • Map (click here)
Dallas, TX Distribution Center
  • 2271 French Settlement Rd.
  • Dallas, TX. 75212
  • Phone: 800-940-0148
  • Map (click here)
Philadelphia, PA Distribution Center
  • 63 Green Mountain Rd.
  • Hazleton, PA 18202
  • Phone: 800-940-0148
  • Map (click here)
Los Angeles, CA Distribution Center
  • 5422 West Rosecrans
  • Hawthorne, CA 90250
  • Phone: 800-940-0148
  • Map

Customer Pick-Up

When can I pick up my order?

Atlanta, GA Distribution Center is open Monday - Friday 7:00am - 7:00pm ET.

Chicago, IL Distribution Center is open Monday - Friday 7:00am to 7:00pm CT.

Dallas, TX Distribution Center is open Monday - Friday 7:00am to 7:00pm CT.

Philadelphia, PA Distribution Center is open Monday - Friday 7:00am to 7:00pm ET.

Los Angeles, CA Distribution Center is open Monday - Friday 7:00am to 7:00pm PT

Please call to confirm your pick up time and allow 2 - 3 hours after lacement of order for processing.

Please do not send a common carrier for Customer Pick-Up orders as the carrier will be denied due to the need to process BOL's.

Customer Pick-Up orders not picked up within 72 hours will be returned to stock. Your order will be canceled, and you will be charged 20% restocking fee.

You MUST provide your PkgBiz.com Order Number to our warehouse at the time of pickup to be able to receive your order.

Hours of Operation

What are your hours?

Our Customer Service Department is open from 7:30am. - 6:00pm CT

Atlanta, GA Distribution Center is open 7:00am - 7:00pm ET.

Chicago, IL Distribution Center is open from 7:00am - 7:00pm CT.

Dallas, TX Distribution Center is open from 7:00am -7:00pm CT.

Philadelphia, PA Distribution Center is open from 7:00am- 7:00pm ET.

Hawthorne, CA Distribution Center is open from 7:00 am- 7:00pm PT

Phone/Fax Numbers

How do I contact PkgBiz.com?

• Phone: 800-940-0148

• Email: sales@plgbiz.com

Online Account Management

All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first).

Account Login ID

In order to place an order through pkgbiz.com, you must create an account. Click here to create a new pkgbiz.com shopping account now.

Lost Password

To recover a lost password or Login ID, click here to have them emailed to you.

Telephone Orders

Customer service representatives are available 7:30 a.m. to 6:00 p.m. CT.

Call us at 800-940-0148.

Minimum Order

Do you have a minimum order? There is NO minimum dollar amount to place an order. Simply call our customer service specialists at 800-940-0148 between 7:30 a.m. to 6:00 p.m. CT.

Cancelling Orders

All orders must be cancelled during normal business hours Monday - Friday 7:30am - 6:00pm CT. If the order has been pulled for shipment, it will be subject to a 20% restocking fee. All freight charges incurred with returns will be applied. We are unable to accept or acknowledge order cancellations after normal business hours Monday - Friday 6:00 pm - 7:30 am.

Privacy

What is The PkgBiz.com’s Privacy Policy

View PkgBiz.com Corporate Privacy Policy

Security

Is ordering from PkgBiz.com online secure?

PkgBiz.com protects you while you shop at PkgBiz.com, so there is no need to worry about credit card safety. We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Product Specifics

How do I find product specific information?

Product specific information is listed when viewing a single product.

The following information is available for most of our items:

  • Dimensions
  • Material
  • Color
  • Strength
  • Minimum order quantity
  • Order in multiples of bundle, bale, case or individual quantities
  • Inventory status
  • Unit of measure
Product Photos

Are the photos exactly the same as the product listed? Majority of the photos shown are represent of the product listed, sizes and colors may vary slightly.

Returning Merchandise and Refusing Orders/Shipments

How do I return merchandise?

Email sales@pkgbiz.com to receive a return authorization number. Please return the merchandise within 30 days. Items purchased from pkgbiz cannot be returned more than 30 days after delivery, refunds for these items are not allowed after that time. No Exceptions. In addition, all returned items must be in unopened and arrive in unused condition to be accepted. All items returned to pkgbiz must be clearly marked with the return authorization number provided to you by customer service. Items returned without a return authorization number will be denied for refund. No Exceptions. Please do not write on the items being returned as this will result in denial of refund as the item will become unsellable.

Note:  Returning Merchandise with Return Authorization Number - There is a 20% restocking fee.

Refusing Shipments/Orders without Return Authorization Number - There is a 20% restocking fee.

Note: Open Credits are valid for 90 days from the issuance date. All credits become void after 90 days: no exceptions. All return authorization #'s are valid for 30 days from the issuance date.

Claims - Shortage or Damaged Merchandise and Lost in Transit Orders

Items that should be forwarded to Claims:

  • Defective Product
  • Missing or Lost Items
  • Damaged Products/Shipments
  • Return Authorizations

All claims for shortages or damaged material must be made within 48 hours of delivery. No Exceptions. All shipments to be claimed as damaged, must be signed for as Damaged Product. No Exceptions. Customers requesting replacement orders for damaged or lost in transit orders may be responsible for the original order and the replacement order should a claim be denied by the carrier and/or the original shipment is delivered. All customers that choose to ship products from pkgbiz utilizing their own Common Carrier Account are responsible to contact their respective carriers in order to file for damage or shortage claims. pkgbiz is not responsible for any damage or shortage claims when products are not shipped on a pkgbiz Carrier Account. Customer-specific Carrier Accounts will not provide information for 3rd parties to unauthorized personnel.

Please email sales@pkgbiz.com. with shortages, damages & lost orders. Please provide order # or PO#, item(s) shorted/damaged, qty shorted/damaged and pictures of damages.

Requirements to process a claim:

  • Signed POD noting damages, missing items or missing skids
  • If a product is missing please indicate which item(s) and the quantity per item that is missing, damaged or defective
  • Please provide pictures that display damages or defective product
  • Please indicate whether or not our black spray paint lines were intact on the skid(s)
  • PLEASE NOTE: signing your POD "Subject to Count or Subject to Inspection" will not be accepted as a validated signature of receipt and may result in your claim being denied Failure to provide the above documentation may result in your claim being denied.

How do I obtain a quote?

Please call 800-940-0148 for a quote, please email sales@pkgbiz.com.

Can't Find Product

What if I can not find a particular product?

Please contact us at 800-940-0148 or email sales@pkgbiz.com. Customer service representatives are available 7:30am to 6:00pm CT.

Finding Products

How do I find a product?

You can find products by:

  • Browse: Shop by product categories, i.e. corrugated boxes, bubble wrap, etc.
  • Search: Type in a product name, model number or other description
  • Easy Order: Type in the model number from the catalog and the product will be added to your cart in the minimum order quantity.

Ordering from Search Results

How do I order from my search results?

Simply enter the quantity and click ADD to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.

Fast and Reliable Nationwide Shipping

Flat Shipping Rates

 

Order Value Conditions
$99 or less $14.95 Flat Shipping Rate
$100-$249 $24.95 Flat shipping Rate
$250-$499 $34.95 Flat shipping Rate

 

Free Shipping

 

Order Value Conditions
$500 or more Free Shipping (see exclusions below)

 

*An incremental charge of $49.95 will be added to orders of $500 or more shipping to the following states

  • Colorado
  • Nebraska
  • New Mexico

 

*An incremental charge of $99.95 will be added to orders of $500 or more shipping to the following states

  • North Dakota
  • Idaho
  • South Dakota
  • Oregon
  • Washington
  • Montana
  • Wyoming
  • Nevada

 

*Additionally there will be a 10% Discount for all Customer Pick Up orders!

*Some bulk items may not qualify for free shipping program!

 

Customer Pick Up available

Where can I pick up my order?

 

Atlanta, GA Distribution Center (Monday - Friday 7:00am - 7:00pm ET)

2160 Anvil Block Rd -Suite 100

Forest Park, GA 30297

Phone: 800-940-0148

Map (click here)

 

Chicago, IL Distribution Center (Monday - Friday 7:00am to 7:00pm CT)

1717 Gifford Road

Elgin, IL 60120

Phone: 800-940-0148

Map (click here)

 

Dallas, TX Distribution Center (Monday - Friday 7:00am to 7:00pm CT)

2271 French Settlement Rd.

Dallas, TX. 75212

Phone: 800-940-0148

Map (click here)

 

Philadelphia, PA Distribution Center (Monday - Friday 7:00am to 7:00pm ET.)

63 Green Mountain Rd.

Hazle Township, PA 18202

Phone: 800-940-0148

Map (click here)

 

Please call to confirm your pick up time. Please allow 2 - 3 hours after placement of order for processing. Please do not send a common carrier for Customer Pick-Up orders as the carrier will be denied due to the need to process BOL’s. Customer Pick-Up orders not picked up within 72 hours will be returned to stock. Your order will be cancelled, and you will be charged a 20% restocking fee.

 

You MUST provide your PkgBiz.com Order Number to our warehouse at time of pickup to be able to receive your order.

Order Tracking

How do I track my order?

To track your recent orders simply click on the Order Status link.

Shipping Policy

What is your shipping policy?

pkgbiz ships prepaid and invoices you for the charges.Your order is shipped from the nearest pkgbiz location via Local Freight, FedEx and UPS Ground or Common Carrier. Appropriate fuel surcharges applied to all orders.

LTL Shipments

All LTL shipments are scheduled to deliver between the hours of 8:00am - 3:00pm per industry standard guidelines.

FedEx or UPS Ground Shipping

How do I know if my order will ship FedEx Ground?

FedEx and UPS Ground or Local Freight will be used whenever possible. However, should your order exceed FedEx or UPS Ground size or weight limits, Common Carrier will be selected to speed delivery to you.

Inside Delivery

Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from the entry point of the designated doorway. Additional fees may apply.

Military Bases and Prisons

Military Bases and Prisons have restricted access and require special notification to gain entry. Fees apply and vary per carrier.

Pallet Exchange

In order to provide our Distributors with the very best pricing available, we request your participation in an even IN/OUT pallet exchange. A minimal pallet fee may be charged for all orders not receiving an equal allocation of pallet usage.

Accessorial Fees Common Carrier Local Freight
1. Notification prior to delivery $25 $0
2. Time Specific Service $75 NA
3. Inside Delivery $60 $50
4. Lift Gate $75 $0
5. Military Bases $50-$150 $50-$150
6. Proof of Delivery No Charge No Charge
7. Special Truck $65 $0
8. Redelivery Fee $100-$250 $60
9. Limited Access (Locations include but are not limited to the following: (Farm, Storage Facility, Prison, Churches, Campgrounds, Forest preserves, Schools, any area where a special truck may be needed etc.) $65 $0
10. Grocery Warehouse $50-$150 $0
11. Sort and Seg Fee $75-$150 $0
12. Detention minute fees Fees vary per carrier $0