What is your shipping policy?

pkgbiz ships prepaid and invoices you for the charges.Your order is shipped from the nearest pkgbiz location via Local Freight, FedEx and UPS Ground or Common Carrier. Appropriate fuel surcharges applied to all orders.

Can't Find Product

What if I can not find a particular product?

Please contact us at 800-940-0148 or email sales@pkgbiz.com. Customer service representatives are available 7:30am to 6:00pm CT.

Returning Merchandise and Refusing Orders/Shipments

How do I return merchandise?

Email sales@pkgbiz.com to receive a return authorization number. Please return the merchandise within 30 days. Items purchased from pkgbiz cannot be returned more than 30 days after delivery, refunds for these items are not allowed after that time. No Exceptions. In addition, all returned items must be in unopened and arrive in unused condition to be accepted. All items returned to pkgbiz must be clearly marked with the return authorization number provided to you by customer service. Items returned without a return authorization number will be denied for refund. No Exceptions. Please do not write on the items being returned as this will result in denial of refund as the item will become unsellable.

Note: Returning Merchandise with Return Authorization Number - There is a 20% restocking fee.

Refusing Shipments/Orders without Return Authorization Number - There is a 20% restocking fee.

Note: Open Credits are valid for 90 days from the issuance date. All credits become void after 90 days: no exceptions. All return authorization #'s are valid for 30 days from the issuance date.

Claims - Shortage or Damaged Merchandise and Lost in Transit Orders

Items that should be forwarded to Claims:

  • Defective Product
  • Missing or Lost Items
  • Damaged Products/Shipments
  • Return Authorizations

All claims for shortages or damaged material must be made within 48 hours of delivery. No Exceptions. All shipments to be claimed as damaged, must be signed for as Damaged Product. No Exceptions. Customers requesting replacement orders for damaged or lost in transit orders may be responsible for the original order and the replacement order should a claim be denied by the carrier and/or the original shipment is delivered. All customers that choose to ship products from pkgbiz utilizing their own Common Carrier Account are responsible to contact their respective carriers in order to file for damage or shortage claims. pkgbiz is not responsible for any damage or shortage claims when products are not shipped on a pkgbiz Carrier Account. Customer-specific Carrier Accounts will not provide information for 3rd parties to unauthorized personnel.

Please email sales@pkgbiz.com. with shortages, damages & lost orders. Please provide order # or PO#, item(s) shorted/damaged, qty shorted/damaged and pictures of damages.